Overview of Quality Management Systems to ISO 9001:2026
This course introduces the quality management principles, the process approach, risk-based thinking, and the main requirements and benefits of an ISO 9001:2026 Quality Management System. It helps learners follow procedures, use the correct forms, retain records and understand their responsibilities in maintaining and improving the system.
How the course works
- Start with Lesson 1. Lessons 2–6 unlock in sequence when the previous lesson is completed.
- For Lessons 1–5, watch the full video to unlock the quiz. Answer and submit all three questions to complete the lesson and unlock the next, even if your score is below the pass mark.
- Lesson 6 opens after Lesson 5. Answer and submit all five questions to complete the course and view your overall results.
- You can revisit completed lessons, watch the videos again and retake the quizzes.
Course outline · 6 lessons
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Quality and the ISO 9001:2026 Quality Management System
Quality · ISO 9000 · Quality Management SystemUnderstand quality, quality management and the role of ISO 9000 and ISO 9001. Distinguish implementation from certification, and system certification from product certification.
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Quality management principles and approaches
7 principles · Process approach · PDCA · RisksExplore the seven quality management principles, the process approach, the PDCA cycle, and how to consider risks and opportunities in everyday work.
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Main requirements of ISO 9001:2026
Standard structure · Clauses 4–10 · System requirementsUnderstand the main requirement groups: context, leadership, planning, support, operation, performance evaluation and improvement.
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Quality Management System documents and records
Documents · Forms · RecordsUse the correct document version, record information fully and accurately, and retain records. Seek clarification from the responsible person when information is missing or unclear.
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Benefits of the Quality Management System and each individual’s role
Benefits · Individual responsibilities · ImprovementRecognize the benefits for customers, organizations and employees. Follow procedures, coordinate work, record information honestly, report issues and contribute to improvement.
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Course review and final assessment
Key points · Scenario-based questions · QuizReview the key course topics and complete five knowledge and scenario-based questions. Answer at least four correctly to pass this lesson.
Course results and pass requirements
To pass the course, you need at least 2 out of 3 correct answers in each of Lessons 1–5 and 4 out of 5 in Lesson 6. Completing every lesson allows you to view your results; passing requires all six lessons to meet their pass marks.
All pass marks achieved
The results page confirms that you have completed and passed the course, with a score for each lesson.
Further review needed
If any lesson is below its pass mark, the results page identifies the lessons and topics to review. Revisit the relevant content and retake those quizzes. Results reflect your most recent submissions.
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