Overview of the ISO 9001:2026 Quality Management System
This course provides foundational knowledge of Quality Management Systems based on ISO 9001. It helps employees and workers understand the purpose of the system, its basic principles and each individual’s role in implementation, maintenance and continual improvement within their organization.
Course objectives
- Understand the meaning of quality and the purpose of an ISO 9001 Quality Management System for organizations, businesses and customers.
- Recognize the quality management principles, the process approach, the PDCA cycle and risk-based thinking.
- Gain an overview of the standard’s structure and the main groups of ISO 9001 requirements in Clauses 4–10.
- Understand individual roles and responsibilities, including how to meet work requirements, report issues and contribute to quality improvement.
Course outline · 6 lessons
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Quality and quality management
Quality · Customers · Everyday workUnderstand what quality means, why it matters and how each individual contributes to meeting requirements.
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Overview of ISO and the ISO 9001 Quality Management System
ISO · ISO 9000 · ISO 9001Distinguish ISO 9000 from ISO 9001 and understand the purpose, scope and benefits of a Quality Management System.
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Quality management principles and the process approach
7 principles · Inputs – Outputs · InteractionUse an order-handling example to explore inputs, activities, outputs and coordination between departments.
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PDCA and risk-based thinking
Plan · Do · Check · ActApply PDCA to a late-delivery example, considering risks, opportunities, results and improvements.
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Main requirements of ISO 9001 and individual roles
Standard structure · Clauses 4–10 · Individual responsibilitiesExplore the standard’s structure and relate the main requirement groups to responsibilities in everyday work.
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Course review and final assessment
Key points · Scenario-based questions · QuizReview the key topics and complete five knowledge and scenario-based questions. The trial version requires at least four correct answers out of five.
